Success Packs Brochure
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Success Packs
Tailored service solutions for every need
Your goals. Your pack. Your success.
With our Success Packs, you get continuous support across your machine’s entire lifecycle.
Choose from three tailored annual packages designed to keep your production running at its best. Whether you need to minimize downtime, prevent machine issues, or protect against unexpected repair costs, there’s a solution built for you.
Highlights
Success Packs overview
For full responsiveness
Get essential support with fast interventions via My rConnect* to keep your machines running smoothly.
- Speedy Access: 1-hour callback and fast-track scheduling for on-site interventions.
- Extended Remote Support: Access to a team of over 50 expert remote diagnosticians, 24/5, from Monday to Friday.
- Machine Live Data: Real-time insights into machine status, performance and energy consumption via alerts and notifications.
*My rConnect is your platform for support services, available for all UNITED MACHINING machines.
Choose the Success Pack that suits you
| Success Packs Feature | Bronze | Silver | Gold | Description |
|---|---|---|---|---|
| Speedy Access | Yes | Yes | Yes | Fast track for support via My rConnect |
| Extended Remote Support | Yes | Yes | Yes | 24/5 expert support through My rConnect |
| Machine Live Data | Yes | Yes | Yes | Real‑time machine insights via My rConnect |
| Certified Preventive Maintenance | - | Yes | Yes | Annual machine service performed under UNITED MACHINING standards |
| Core Components Diagnosis | - | Yes | Yes | Annual check-up on the core machine components |
| Discounts | - | Yes | Yes | Preferred prices for parts and labor |
| Extended Warranty | - | - | Yes | For up to five years |